Velinoya Terms of Use for Telegram

Status: Approved by the Operator on 5 October 2026

Version: terms-p0-2026-10-05

Effective date: 5 October 2026

These Terms govern the use of the Velinoya Telegram bot and Telegram Mini App (together, “Velinoya for Telegram” or the “Service”).

Service Operator: Savelenko Vasilii (Савеленко Василий Викторович), correspondence address: 22 Kerey Zhanibek khandar Street, Office 315, Yesil District, Astana, Republic of Kazakhstan (the “Operator,” “we,” or “us”).

The Operator is an individual based in Russia. The Kazakhstan address above is a correspondence address; it does not describe the location of the Operator or all processing.

1. Relationship with Telegram

Velinoya is an independent third-party service operated by the Operator. The Service is not supported, endorsed, or affiliated with Telegram unless Telegram expressly states otherwise. Telegram is not a party to these Terms and does not provide the content or quality of Velinoya services. The Operator is the first point of responsibility for delivery, support, and refunds; Telegram's role in the platform, Stars, transaction reports, and available refund mechanisms is governed by Telegram's rules.

When using the Service, the following also apply:

These Terms apply only between the Operator and the user. They do not modify, limit, or replace Telegram’s rules. Telegram’s rules take precedence with respect to the operation of the Telegram platform.

2. Acceptance of the Terms

Before the first analysis and before a purchase, we provide an opportunity to open these Terms and the Privacy Policy. For a purchase, the user confirms acceptance of the Terms through a separate, clear action directly associated with the button that proceeds to the Telegram Stars invoice.

We may retain the version of the Terms, the date, and the Telegram user ID associated with that confirmation, as described in the Privacy Policy. If you do not accept the Terms, do not use the Service or make a purchase.

3. Age

The Service is intended only for users aged 18 or older. The user must also meet the age and other requirements of Telegram and applicable law. If you are under 18, do not use Velinoya or make purchases.

4. Entertainment nature

Velinoya creates entertainment interpretations of palm lines, compatibility, relationships, and possible life scenarios. The words “analysis,” “forecast,” “compatibility,” “prediction,” and similar expressions are part of the creative format.

The results do not establish facts about a person, their character, health, feelings, or intentions, have no guaranteed accuracy, and are neither a scientifically validated assessment nor a reliable prediction.

The Service does not determine your destiny. You retain freedom of choice and make your own decisions. Do not use Velinoya results as a basis for important decisions about health, safety, relationships, work, money, or rights.

5. Not professional assistance

The Service does not provide or replace medical, psychological, psychiatric, legal, financial, investment, or other professional assistance.

Do not use it to make a diagnosis, select or discontinue treatment, assess mental health, determine pregnancy, assess the risk of violence or crime, or draw conclusions about another person’s safety. Consult a qualified professional about such matters.

6. Compatibility and relationships

A compatibility result does not determine another person's feelings, intentions, fidelity, consent or safety. Do not use it to justify pressure, control, harassment, discrimination or important relationship decisions.

Each participant submits only their own palm. Other people's photos are prohibited, even if the sender says they have permission.

Compatibility is a Service feature described in these Terms. It uses stored palm-analysis models to create a shared entertainment result. A user who selects you can see this result, your display name, available avatar and Velinoya Premium status. They do not receive your palm photo or personal analysis. No separate confirmation is required for each selection.

A new personal invitation link connects its author with the user who opens it in the bot. By opening it, the recipient joins compatibility with its author; once both models are ready, the result is available to both. A forwarded link connects the author with the actual opener. No separate compatibility agreement is required: the feature is covered by these Terms. Earlier private selections remain private until a reverse selection or opening a new personal link. Older ordinary invitations do not themselves create mutuality. Photos and personal analyses are not shared. Deleting either account removes the shared result for both.

7. Telegram’s role in the Service

Telegram serves as a platform and data transmission channel. When a user interacts with the bot or opens the Mini App, Telegram may provide the Operator with the Telegram user ID, public name, username, profile photo, client language, and technical data required to launch the Mini App. The precise data actually received and stored is described in the Velinoya Privacy Policy.

The Operator does not request a Telegram password, login code, OTP, or cloud password. Do not provide such information to the bot, Mini App, or support staff.

8. Palm photo

The user submits the palm photo in a message to a private chat with the bot. The Mini App does not upload the photo from the device. After submission, Telegram and the Operator process data independently, and each is responsible for its part of the processing in accordance with its own policy.

To create a result visualization and display it again in the user’s history, the Operator stores a server-side copy of the photo and the required derived files while the corresponding result remains available to the user. Such storage relates to providing a Service feature and does not in itself permit use of the photo for model training.

In the current version, the feature for contributing photos to model training is disabled. The Operator does not use palm photos, results, or other user data to train or evaluate models.

If the bot states that the message containing the photo has been deleted, this means that the bot received confirmation that the specific message was deleted from the chat. It does not mean that the server copy already transmitted, the result, or a mandatory payment record has been deleted at the same time. Their retention periods and deletion methods are described in the Velinoya Privacy Policy.

How long the photo message remains within Telegram depends on Telegram's features and settings and on the user's actions to delete the message or chat.

9. Automatically generated results

Results are generated automatically using algorithms. If a specific feature uses artificial intelligence, the Service discloses this in the interface. Automatically generated material may contain errors, contradictions, or inappropriate generalizations and is not individually reviewed by a specialist unless expressly stated otherwise.

A dangerous, offensive, or rights-infringing result can be reported through /support or at support@velinoya.com.

10. Velinoya Premium and Telegram Stars

The paid product is called “Velinoya Premium” and is not Telegram Premium. It provides digital access to the Velinoya features specified in the offer before payment.

Within Telegram, digital Velinoya features are paid for exclusively with Telegram Stars using the XTR currency code. Velinoya does not offer payment by card, rubles, any other currency, cryptocurrency, or an external checkout for this purchase.

Before proceeding to the invoice, the following are displayed:

11. Subscription

If the offer is identified as a subscription, the specified amount of Stars is charged for the first 30 days and then automatically every 30 days until cancellation or a failed renewal. The exact amount of the next charge is shown before purchase.

The user may disable automatic renewal using Telegram. After cancellation, access remains available until the end of the period already paid for, except in the event of a full refund of Stars or another requirement of law. If the Stars balance is insufficient, renewal may fail and access will end when the paid period expires.

The Service must not create concurrent subscriptions to the same plan for the same user without their separate, clear choice.

12. Purchasing Stars and purchasing Velinoya Premium

The purchase of Telegram Stars themselves is a separate transaction between the user, Telegram, and the relevant payment provider. It is governed by the Telegram Stars Terms of Service. The Velinoya Operator does not receive the bank card number or details of the method used by the user to purchase Stars.

The transfer of Stars to Velinoya is a purchase of a digital service from the Operator. The Operator is responsible for providing the promised access, support, and consideration of valid refund requests. Telegram does not handle issues concerning the quality or delivery of Velinoya Premium in the first instance; this does not restrict transaction-reporting or refund mechanisms available to the user under Telegram's rules.

13. Support and refunds

For purchase inquiries, use /paysupport or support@velinoya.com. Automatic renewal is disabled through Telegram; we assist if access does not reflect cancellation. We aim to respond to payment inquiries within 2 business days.

Describe the problem and, if needed, include the transaction ID from Settings → Your Stars. Never send passwords, login codes or bank details. The Operator is responsible for access delivery and justified refund requests. Telegram is not obliged to mediate; if the Operator refuses a justified refund, the official reporting route using the transaction ID remains available under the Telegram Stars rules.

Where applicable law requires a refund or another remedy, we provide it. If paid access was not supplied as advertised and within the agreed time, contact us for correction or an appropriate remedy, including a Stars refund where due. A full Stars refund may end the corresponding paid access. Mandatory consumer rights are not restricted.

Telegram's rule that buying Stars themselves is final does not exclude a justified refund of Stars charged for a Velinoya product.

14. Acceptable use

The user agrees to comply with Telegram’s rules and not to use Velinoya:

We may restrict access for a violation of these rules to the extent permitted by law. Telegram may also independently restrict the user’s account, the bot, Mini App, Stars, or individual platform features.

15. Telegram availability

The availability of the Service depends on Telegram, the client, region, network, and the Operator’s technical infrastructure. Telegram may change or discontinue individual Bot Platform, Mini Apps, or Stars features.

Such a change does not eliminate the Operator’s responsibility for payment already accepted. If paid access cannot be provided, section 13 and mandatory consumer rights apply.

16. Data and deletion

Processing and retention are described in the Privacy Policy.

The authenticated Mini App profile lets you export data and delete the account through a separate confirmed action. Save any needed export before confirming. Deleting a Telegram message or chat, or hiding a result or pair, does not delete a Velinoya account. If the Mini App is unavailable, contact privacy@velinoya.com or /support; we will verify the account connection.

Sessions are revoked immediately when a confirmed request is accepted. Deletion may initially appear as in progress; success is shown after completion. Application data eligible for deletion is removed from active storage within 24 hours and from application backups no later than 30 calendar days after acceptance. Retries continue without a new login. The shared pair and result are removed for both participants.

Known recurring Stars renewals are cancelled before deletion completes. The minimal payment ledger, support records retained on a valid basis and the separate ledger preventing deleted data from returning are subject to section 7 of the Policy. Proton email backups have the separate provider period stated there; it is different from the application-backup period. Independent copies held by Telegram or other people are outside the Operator's control.

17. Liability

To the extent permitted by law, the Operator is not liable for consequences arising when a user, despite clear warnings, treats an entertainment result as an established fact, professional recommendation, or reliable prediction.

This does not exclude the Operator’s liability for its own misleading statements, violations of data-processing rules, unauthorized payments, failure to provide paid access, intentional harm, fraud, violations of mandatory consumer rights, or any other liability that cannot be limited by law.

Nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence. Any other limitation applies only where lawful and, where required, reasonable.

18. Changes, governing law, and contact details

A new version of the Terms is published with a new date. Material changes do not retroactively worsen the terms of a purchase already made. If renewed acceptance of the Terms is required, the Service will request it through a separate action.

Governing law: Singapore law. Before going to court, the parties will try to resolve the dispute in writing through /support or support@velinoya.com. If the dispute remains unresolved, it may be brought before the competent courts of Singapore. The user’s mandatory rights in their place of residence remain unaffected.

Contacting support is encouraged, but does not prevent urgent court relief, a complaint to a regulator or any mandatory remedy. The reference to Singapore courts is non-exclusive and does not remove any court or tribunal jurisdiction that applicable law preserves.

Operator contact details: