Velinoya support

Email support@velinoya.com for help. For privacy, access or deletion requests, email privacy@velinoya.com. Please say which version you use: the mobile app, iOS App Clip, or Telegram bot/Mini App, then describe the issue. See deletion instructions for each version.

Mobile app (Apple or Google sign-in)

Include the app version and device/OS version when relevant. For an account-specific request, we may ask which sign-in method you used and the account email or Apple private relay email, if available, or a non-secret account identifier needed to find your account. Do not send an authentication token. We verify account ownership proportionately before acting on private data.

Delete your account from Profile → Delete account; confirmation and reauthentication may be required. You can request access to your data by email. This free mobile edition has no purchases or subscriptions. See the mobile Terms and mobile Privacy Policy (English, Russian, Japanese and Korean links are available there).

iOS App Clip

You do not need a Telegram account to request help. Describe when the guest reading was created and the issue; include a non-secret guest identifier only if available and needed. Never send the guest access token. Use the deletion option on the result screen to delete a guest reading earlier than its normal expiry. A guest reading is available for 24 hours from session creation, then deletion is initiated. If you explicitly saved it in the full app, use the full account's deletion process.

Telegram bot and Mini App

For help with Velinoya, Premium, cancellations or refunds, you can also use /support or /paysupport in the Velinoya bot. For an account-specific Telegram request, include your Telegram username or user ID; for a payment issue, include the transaction ID from Settings → Your Stars if needed. You can export your data or request account deletion in the Mini App profile.

We aim to respond to payment inquiries within 2 business days. Mandatory refund and other consumer rights remain available. See the Telegram Terms for subscriptions and refunds, and the Telegram Privacy Policy.

Keep your information safe

Never send passwords, login codes, authentication or guest tokens, bot tokens, or bank card details. Velinoya support is provided by the independent operator identified in the relevant Terms and Privacy Policy, not by Apple, Google or Telegram.