Delete your Velinoya account or guest reading

Choose the version you use. Mobile and Telegram accounts are not automatically linked. Deleting one does not by itself delete a separate account on another platform.

Mobile app: Apple or Google sign-in

  1. Open Velinoya and sign in to the account you want to delete.
  2. Open Profile → Delete account.
  3. Read the consequences, confirm deletion and reauthenticate with the same sign-in provider when requested.
  4. Check that the request is accepted. Deletion in progress and completed deletion are shown separately.

Save any material you need before deletion. Once accepted, deletion continues even if you close the app. Eligible active Velinoya data is deleted within 24 hours after acceptance and application backup copies within 30 calendar days. A shared pair and its result are removed for both participants. Firebase Authentication has a separate provider retention period of up to 180 days for authentication data in live and backup systems. This does not extend palm-photo retention to 180 days.

Velinoya deletes its Firebase authentication user and revokes Apple authorization as part of the applicable account-deletion flow. This does not delete your Apple or Google account. Signing out, uninstalling, hiding a result or disabling platform sign-in does not replace a Velinoya deletion request. See the mobile Privacy Policy for scope, provider periods and justified exceptions.

iOS App Clip: guest reading

Use the guest-reading deletion option on the result screen. Guest readings are available for 24 hours from guest-session creation, after which deletion is initiated; you can delete earlier. The active-data and application-backup deletion periods described above apply to eligible guest data too. Removing the App Clip from iOS is not a server-deletion request. After your reading transfers automatically on sign-in to the full app, the reading is kept under normal account-history rules until account deletion; use Profile → Delete account in that full account.

If you cannot access the mobile app or App Clip

Email privacy@velinoya.com with an explicit deletion request and which version you used. For the full app, tell us the Apple or Google sign-in method and, if available, the associated email (including an Apple private relay email) or non-secret account identifier needed to locate it. For App Clip, describe when the reading was created and provide a non-secret guest identifier only if available. We verify ownership proportionately before accepting the request. Never send passwords, login codes, authentication or guest tokens, bot tokens, or bank-card details.

Telegram bot and Mini App

Account deletion is available directly in the authenticated Velinoya Mini App.

  1. Open the Velinoya bot and launch the Mini App.
  2. Open Profile and scroll to the account-data section at the bottom.
  3. Export any data you want to keep before proceeding.
  4. Choose Delete account and data, review the consequences, and confirm the irreversible action.
  5. Check that the request has been accepted. It may first show deletion in progress; completion is shown separately.

After acceptance, sessions are revoked and deletion continues even if you close the Mini App. Application data eligible for deletion is removed from active storage within 24 hours and from application backups within 30 calendar days of acceptance. A shared pair and its result are removed for both participants. Known recurring Stars renewals are cancelled before account deletion completes.

This deletes the account and Velinoya-held active data through the account-deletion process. Hiding a compatibility result is a separate visibility setting and does not delete the account or its stored data.

If you cannot access the Mini App, email privacy@velinoya.com with an explicit deletion request and your Telegram username or user ID. We will verify that the request comes from the account owner before accepting it. Never send a password, Telegram login code, bot token, or bank-card details.

Some minimal payment, justified support and deletion-prevention records remain for the purposes and periods described in the Privacy Policy. Deletion cannot remove copies held independently in Telegram or by another participant. Proton email backups follow the separate provider period in the Privacy Policy.